Duke Energy Customer Service

Duke Energy Customer Service is the department that deals with all kinds of issues that customers might have. It is available around the clock and provides quick relief to customers. Whether it is an issue related to billing or anything else, the team of experts are always on call.

It also offers special assistance to its customers with visual or speech disabilities. This includes Braille and large print bills and a telephone relay service. They also offer a variety of ways for people to pay their bills including online, over the phone, by bank draft or in person. They even have a mobile app to help its customers with their payments.

This is a full-time position that manages a team of direct reports to support business development activities for Duke Energy’s Federal Energy Performance Contracting group which includes utility energy services contracts (UESC) and federal energy savings performance contracts (ESPCs). This position will grow the company’s presence as an ESPC leader in the government market, working closely with internal Duke Energy teams and external stakeholders.

In addition to the traditional options for paying your bill, you can make payments in person, by mail, at an approved payment center, with a credit card or by auto-debit. You can also sign up for paperless statements, online banking and e-billing.

The company also helps customers save money on their electricity bills by recommending appliances and equipment that are more efficient. They also recommend reducing use of high-demand items during peak energy times and avoiding using electric water heaters on high-demand days. In addition, they suggest adjusting air conditioners to higher settings during warm weather and washing clothes and dishes in cold water.

Another way to save money is by making sure your meter is properly adjusted, which can be done free of charge by a Duke Energy representative. They can also perform an energy assessment of your home for a fee. The energy assessment will identify opportunities for you to reduce your energy consumption and may include things like thermal imaging and testing for air leaks.

For those who need to report an outage, the company has a state-by-state guide on its website to find the correct number. However, it is important to have your account number and a recent bill in front of you when calling. Also, be prepared to provide your banking information if you’re calling to make a payment or set up an automatic bank draft. You should also have a list of the addresses served by your electric service. Also, have a pen and paper ready to write down any pertinent information that you need to remember. Finally, keep in mind that it is possible to make an emergency payment during a power outage or natural disaster.

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