Ally, formerly GMAC Bank, offers checking accounts, savings accounts, auto loans and investments. It has no ATM fees, doesn’t charge overdraft fees and doesn’t have monthly maintenance fees.
Its customer service is decent via phone, email, social media and online chat. However, resolution is lacking in some areas. Inefficient processes and convoluted policies irritate customers.
Customer Service
Ally Financial is an award-winning global finance company that offers industry-leading automotive financing, online banking, credit cards and investment advisory services. Founded in 1919, Ally is headquartered in Detroit, Michigan and has additional operations centers in New York City and Charlotte, North Carolina.
A relentless ally for all things money, Ally helps people save well so they can spend on what matters. They believe in doing right by their employees, customers and communities, which is why they’re dedicated to helping them lead richer lives — both at work and at home.
Ally is a digital bank with no physical branches and provides 24/7 customer support via phone, email, social media and live chat. Their robust help center is comprehensive and includes a glossary of common questions and answers. In addition, Ally’s app is highly rated and makes managing your account easy on the go. Their fees are also transparent and clearly explained, which isn’t always the case with banks.
Auto Financing
Auto financing, also known as car finance, is the process by which consumers purchase a vehicle using any arrangement other than a single lump sum payment of cash. It’s possible to purchase a car by financing all or part of the cost of the vehicle, and then paying it back in monthly installments plus interest.
Get your auto financing pre-approval now. U.S. Bank works with dealerships nationwide to provide auto financing for new and used vehicles. You must visit one of these dealerships to complete your vehicle purchase. Dealerships are solely responsible for the content, representations and warranties related to their vehicles and products.
Home Loans
Ally offers home loans for borrowers with good credit. The lender also provides point-of-sale financing through service providers for medical treatments, services and procedures such as audiology, medspa, veterinary, fertility, dental, home improvement and more.
All home purchase applications at this lender are completed online with a mortgage preapproval that can take as little as three minutes. This preapproval requires a soft credit inquiry that won’t impact your credit score, and then you can receive custom mortgage rates based on the information you provide.
This lender also offers refinances on existing mortgages to lower your rate and terms, tap into home equity or change loan programs. However, Ally does not offer FHA, VA or USDA mortgages, which may limit some borrowers. The company’s online and mobile application is easy to use, and home loan experts are available by phone. They also help borrowers prepare for mortgage loans by explaining different mortgage options and answering questions. Ally Customer Service